XUZHOU, China, November 4, 2022 /PRNewswire/ – XCMG (SHE: 000425), the world’s largest three construction machinery manufacturer, recently completed its Global Service Month event, making visits to some 3,000 companies across 50 countries and regions to improve the customer experience among its global industrial customers Resources , energy, transportation, construction and more.
Held in the month of September, company representatives racked up over a million kilometers in travel as they endeavored to provide XCMG customers with value-added services such as equipment inspections, operational guidance, and overseas promotion of the company’s X-GSS app. For key market areas, they emphasized company standards and guarantees to “respond within 15 minutes, arrive within 2-24 hours and complete work within 4-48 hours.”
“XCMG has always kept the global construction aftersales market as a top priority during our push for international development,” said Lu ChuanPresident and Deputy Party Secretary of XCMG Machinery. “In recent years, we have continuously increased investment in this area and established a complete after-market network abroad.”
“XCMG has built a team of nearly 4,000 overseas service engineers and empowered its global customers through the “XCMG Global Digital Spare Parts Service Information System (X-GSS). We will give full play to the new generation technologies such as Big Data and 5G so that we can provide timely and convenient services,” Lu added.
Among the more interesting highlights of the Global Service Month were the experiences of the service team in the Gabon, Africa. The team of five people left the capital Libreville in early September, traversing more than 2,000 kilometers on four construction sites located in areas of old-growth forest door-to-door services for customers.
To reach the sites, the group had to cross two rivers by boat and then navigate a new forest road built by bulldozers in an epic journey lasting more than 10 hours. Around the world there were countless other service teams, like the one in Gabon, goes above and beyond to make a difference during XCMG Global Service Month. The service teams include engineers and product managers who assist global machine users with maintenance, training and other professional services.
XCMG also announced plans to join hands with global partners to build overseas training centers in more than ten countries, such as Thailand in the Indonesia, providing support for localized training abroad. They aim to retrain 1,000 service engineers and 10,000 mechanics abroad.
XCMG Global Service Month was well received everywhere. “With the help of the XCMG service team, I was taught how to use the X-GSS system first hand,” said Mr. Supia, a customer in Indonesia.
Other customers felt reassured by the level of aftersales services. “I’m so glad I bought a ZL50GN loader, it works so well,” said Mr. Ahmend in Ghana. “XCMG’s perfect after-sales service also makes me more comfortable.”
Mr. Shakawat from Bangladesh was impressed by the availability of the services. “No matter when the problem occurs, XCMG service team can come to the site and help solve the problem first time, which is really great!” he said.
Moving forward, XCMG aims to establish a multi-functional system to register the service information of overseas customers based on its existing global service network. The company aims to increase the quality of the services offered through this initiative.
For more information, please visit XCMG.
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