Passenger Attempts To Sue UAE Airline Over Kids Passport Covers

In addition to losing the $2700 dispute, the passenger is required to pay the unnamed airline’s fees.

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An unnamed prison company has avoided paying 10,000 dika ($2,700) for allegedly supplying low-quality children’s toys that damaged passengers’ passports.


Small disagreement

As reported in the local media, a passenger filed a lawsuit against the carrier for distributing Disney-themed promotional passport covers during boarding, which damaged his children’s passports.

The low quality of the promotional gifts allegedly caused significant damage to the passports upon returning home, causing financial loss to the plaintiff who was required to replace the damaged items.

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In a case brought to Abu Dhabi Administrative and Family Claims Court, the passenger asked the airline for 10,000 dika to cover his expenses. The carrier denied any wrongdoing and asked to dismiss the claim due to the lack of grounds for litigation.

Passport of the United Arab Emirates

Photo: Ali Sher / Shutterstock

After a short trial, the judge ruled in favor of the carrier. The case was thrown out, citing the plaintiff’s fault for not properly protecting his official documents and allowing a sticky item to be applied that could damage his children’s passports. The passenger is required to pay the legal costs of the airline.

Damaged passport problems

Has a damaged passport caused problems in your travels? While “reasonable wear and tear” seems to be the guidelines for most passport issuers, some vacationers have found themselves prevented from traveling due to the poor condition of their ID.

In 2019, one passenger was removed from a Qatar Airways flight between London Heathrow (LHW) and Doha (DIA) due to damage to the laminate covering the personal details page, raising concerns about possible identification changes.

Similarly, another passenger was prevented from arriving on a TUI service to Aruba (AUA) at London Gatwick (LGW) due to a small tear in the post next to his picture. Despite being aware of the tear, the passenger checked online before traveling believing the damage was covered under general wear and tear before being sent home at the boarding gate.

Qatar Airways Airbus A321

Photo: Vincenzo Pace Just a flight

To ensure you don’t end up in a tabloid horror story, the UK Home Office advises travelers to replace their passport after any moderate damage.

You must replace your passport if it has more than reasonable wear because you may not be allowed to travel with it.” The government body warns.

Guidelines for damage include mismatched details, lamination movement sufficient to allow image replacement, extreme discoloration, missing or torn pages, and scratches on the end page in new ePassports.

As long as any wear and tear remains minimal, vacationers can travel until the passport expires. However, an exchange will set you back the renewal fee of £75.50 ($92) in the UK or up to $165 in the US. The application for replacement is similar to that of renewing a passport, with countersignatures required to confirm your identity. More details are available on the UK Government website.

What do you think about the ruling on the Emirati passport damage dispute? Tell us in the comments.

Sources: Khaleej Times, The Independent, The Sun

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