Four Points by Sheraton Surabaya, Pakuwon Indah Awarded as ‘Hotel of The Year 2021’ in APEC Marriott International


SURABAYA, INDONESIA, September 22, 2022 /PRNewswire/ — Four Points by Sheraton Surabaya, Pakuwon Indah, was recognized as APEC Marriott International’s 2021 Hotel of the Year for Select Brand, which was announced during the APEC Marriott GM Summit 2022 Bangkok, Thailand.

The Four Points by Sheraton Surabaya Pakuwon Indah welcomes you with uncomplicated comfort and attentive service.  The hotel is located in the western part of Surabaya and is connected to the largest mall in Indonesia, Pakuwon Mall Surabaya.
The Four Points by Sheraton Surabaya Pakuwon Indah welcomes you with uncomplicated comfort and attentive service. The hotel is located in the western part of Surabaya and is connected to the largest mall in Indonesia, Pakuwon Mall Surabaya.

“We are honored and honored to receive this recognition during our second year of opening as one of the newest hotels in Surabaya, Indonesia, while back then it wasn’t exactly ideal for a hotel opening. Our first challenge to face was the global pandemic era. While others have had to revamp their old routines, it’s been ours from the start. The mindset of perseverance, innovation while maintaining service excellence has already been instilled in our employees day by day. It certainly wasn’t a one-night job, but it got us where we are now,” said Alamsyah Jo, Complex General Manager of Four Points by Sheraton Surabaya, Pakuwon Indah and The Westin Surabaya.

With many new facilities the hotel has to offer, many of them got over the challenges and limitations. Alamsyah Jo added: “In early 2021 we saw the significant growth in demand for family housing in the city. Sparked by offering a unique yet uncomplicated guest experience, the team came up with the idea of ​​redesigning our little-demanded compact rooms into 6 different children’s themed rooms, tailored specifically for families.” It turned out that this initiative was the first ever Surabaya, and met with enormous enthusiasm from the family guests. Presented in 6 themes of Zoo Safari, Under the Sea, dino countryKid Heroes, Space Star and candy land, these 55 m² rooms feature a connecting door separating the spacious parent and child areas, complete with in-room toys and entertainment activities, bespoke children’s amenities and a chef-designed children’s menu. As expected, this became one of the most popular rooms at Four Points by Sheraton Surabaya, Pakuwon Indah, as evidenced by the contribution of 600 RNs $62,690 as additional revenue for the hotel in 2021.

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As for the F&B space, they have also remodeled an unused open space area, also adapting government regulations to open a pop-up open-air dining venue called “MonSoon Alfresco Dining”. The place has also become the city’s new favorite as its location nestles between the rooftops of Pakuwon Mall, sits under the building lights and offers even better panoramic views from the dining area — the West Surabaya city ​​skyline. Offering a Sunset BBQ Buffet Dinner and Four Points’ Best Brews signature, MonSoon serves delicious drinks to accompany guests in their relaxing sunset moments.

Among other pioneering innovations and creative activities at the hotel, Four Points by Sheraton Surabaya, Pakuwon Indah’s team at all levels also provides excellent service to those staying at the hotel, as evidenced by consistent results in the guestVoice score of 82.2 through YTD 2021 which climbed +8 points from 74.2 YTD 2020. The GuestVoice Staff Service even reached 4th place out of 79 four-point mark Asia Pacific.

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In addition, Four Points by Sheraton Surabaya, Pakuwon Indah was also labeled ‘of Indonesia Leading 4-Star Hotel Award by Indonesia Travel and Tourism Board Awards and Best of the Best Traveler’s Choice Award by TripAdvisor.

“Being named ‘Hotel of the Year 2021’ by APEC Marriott International was the highlight of the year and will certainly motivate the entire team to keep up the pace in maintaining service excellence day by day,” said Alamsyah Jo in his closing statement.

About four points from Sheraton

At Four Points, travel is reinvented and guests can find the timeless style and comfort they seek with genuine service and what matters most, anywhere in the world. Four Points Hotels can be located in major urban centers, at the airport, near the beach and in the suburbs. Each hotel offers an intimate location with an authentic sense of local and friendly, genuine service where guests can relax and unwind, watch local sporting events and enjoy the brand’s Best Brew program. To learn more, visit us online and stay connected with Four Points on Facebook. Four Points is proud to participate in Marriott Bonvoy, the new name of Marriott’s travel program replacing Marriott Rewards®, The Ritz-Carlton Rewards® and Starwood Preferred Guest® (SPG). The program offers members an exceptional portfolio of global brands, Marriott Bonvoy Moments experiences and unparalleled benefits, including earning points for complimentary hotel stays and nights to recognize elite status.

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To sign up for free or for more information about the program, visit MarriottBonvoy.com.

About Marriott International:

Marriott International, Inc. (NASDAQ: MAR) is located in Bethesda, Maryland, USA, and comprises a portfolio of more than 7,500 properties under 30 leading brands in 132 countries and territories. Marriott operates and franchises hotels and licenses vacation resorts worldwide. The company offers Marriott Bonvoy™, its award-winning travel program. For more information, please visit our website at www.marriott.com and for the latest company news, please visit www.marriottnewscenter.com. Also, connect with us on Facebook and @MarriottIntl ​​on Twitter and Instagram. www.marriott.com

CONTACT MEDIA

Firman Indra Rusindriansyah
Complex Director of Marketing Communication – The Westin Surabaya and Four Points by Sheraton Surabaya, Pakuwon Indah
Phone: +62 81393211841
Email: [email protected]

Tessa Zelyana Hidayat
Complex Assistant Marketing Communication Manager – The Westin Surabaya and Four Points by Sheraton Surabaya, Pakuwon Indah
Phone: +62 87839943773
Email: [email protected]



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