Building resilience through the hardest times

HR professionals in any organization must ensure they are working quickly and collaboratively to support employees in the current times of uncertainty, be it related to their finances or their well-being. This is something HR teams are struggling with – even after the convulsions of the pandemic, 78% of people in the UK believe companies should be doing more to meet their needs.

Business continuity planning in isolation will not produce the desired outcomes for employers and employees. A more connected approach to employee data is needed to mitigate the impact of future disruptions and help HR teams respond more quickly to employee needs with resilience, empathy, and accuracy.

No data, no truth
In times of unpredictable change, knowing “what” to do is only half the battle. The “how” part determines the speed of reaction of the employer. First and foremost, HR managers and their teams need to be able to trust the data in the system in times of crisis. To do this, the underlying people data and data quality principles must be in place so that the majority of the HR team’s time is not spent on data collection. Instead, HR resources can be freed up to focus on employee communications, employee support, and scenario planning to respond quickly and effectively.

Also Read :  Taiwan News Quick Take - Taipei Times

Previous forms of business continuity management, such as using spreadsheets, are not sustainable in today’s environment, especially for larger organizations. There is simply too much data to manage manually. As companies face a looming recession, continuity management based on accurate data is vital to ensure HR is prepared to support employees through difficult times.

Data analysis does the heavy lifting
This is where Human Capital Management (HCM) solutions come into play. HCM solutions leverage a common data source to provide intelligent analytics and can quickly do the heavy lifting for HR teams. For example, to help HR leaders understand the impact of new policy changes, government recommendations or market dynamics and what this may mean for their organization.

By applying data analytics to the information of the HR team and the entire organization, data can be explored, modified, commented on and shared by a user without in-depth IT knowledge. This helps HR managers to inform their employees about what external and internal changes mean for them.

Human resources modeling is also an important and dynamic tool that allows companies to react quickly to unplanned and planned changes. It supports the digital creation of multiple scenarios that can be tested and used to create a complete plan for board approval before implementation

Also Read :  San Francisco– The gateway to good times

A modern approach to workforce planning
In a recession, it will be critical for companies that their HR and finance teams work together within flexible budget frameworks to adapt quickly and make informed business decisions in response to changing market conditions. This collaborative approach to workforce planning can provide a more complete picture of customer demand, labor costs, and employee satisfaction

This type of connected planning can be provided via a cloud-based ERP (Enterprise Resource Planning) platform. It enables organizations to predict, detect and respond to emerging situations using broad data sets and machine learning. This enables them to take the necessary steps to protect their operations and employees from potential disruptions.

Use case: Heathrow Airport’s management of the impact of COVID on its workforce
Heathrow Airport was one of the busiest airports in the world, connecting the UK to Europe and the rest of the world with more than 80 airlines flying to 185 destinations in 84 countries. As Britain emerged from the pandemic, Heathrow’s focus was on managing the crisis and reclaiming its place at the top of the international rankings.

A fundamental goal of the airport was to increase operational efficiency as exemptions for international travel were eased. This was important in an industry with high fixed costs and strict regulations. Heathrow Airport was able to standardize HR and finance tasks using a single cloud-based application platform. They were able to reduce the time spent on staff onboarding and resource planning activities to give staff more time to focus on passenger needs.

Also Read :  G20 to showcase China’s high-speed rail – Asia Times

The emotional and economic stress caused by the pandemic has taken a heavy toll on staff morale. Luckily, intuitive technology provided employees with communication tools and learning resources that helped them make faster decisions, work better as a team, and ultimately achieve a better work-life balance.

Technology can help employers focus on what matters most
In times of change, managing business continuity is critical to the survival of any organization. The workforce will need to adapt to a range of changes brought about by the economic downturn, and companies will need to support their employees in areas such as policies, working conditions and pay.

To navigate through a crisis, companies must be able to answer employee questions quickly and consistently. Using a connected approach to data helps HR leaders make informed, strategic decisions and frees HR professionals time to focus on the engine of any business – its people.